Refund policy

Refund & Return Policy – Rapha Roots


At Rapha Roots, we take great care in crafting high-quality, naturally sourced wellness products to support your health and vitality. Because our products are consumable and produced in small batches, we maintain strict quality and safety standards regarding returns and refunds.




30-Day Satisfaction Guarantee


We offer a 30-Day Satisfaction Guarantee on purchases made directly through the Rapha Roots official website.


Customers may request a refund within 30 days of confirmed delivery, as indicated by carrier tracking.


  • The 30-day period begins on the delivery date, not the order date
  • Requests made after 30 days from delivery are not eligible for a refund



To prevent misuse of this guarantee, only one refund per customer per product is permitted.




Eligibility for Refunds


To qualify for a refund request:


  • The request must be submitted within the 30-day guarantee window
  • Proof of purchase is required
  • Refunds are limited to one opened product per customer
  • Additional items must be unopened and sealed to qualify



Rapha Roots reserves the right to deny refund requests that do not meet these criteria.




Non-Returnable Items


Due to health and safety regulations:


  • All supplements, herbs, and consumable products are non-returnable
  • We do not accept physical returns of opened or used items



Refunds, when approved, may be issued without requiring the product to be returned.




Refund Method


Approved refunds are issued to the original payment method used at checkout.


  • Shipping costs are non-refundable
  • Refunds are processed within 5–7 business days after approval



Processing times may vary depending on your bank or credit card provider.




Exchanges & Replacements


We only replace items if they arrive:


  • Damaged
  • Defective
  • Incorrect



Issues must be reported within 48 hours of delivery.


Please include:


  • Order number
  • Photos of the product
  • Photos of the packaging and shipping label



Once verified, a replacement will be sent at no cost to the customer.




Exclusions


Refunds will not be issued for:


  • Incorrect address provided by the customer
  • Orders marked delivered by the carrier
  • Shipping delays caused by the carrier
  • Misuse or failure to follow product instructions
  • Requests made after the 30-day window





Damaged or Defective Items


If your order arrives damaged or defective, please notify us within 3 days of delivery at:


rootofhealing@rapharoots.info


Include clear photos of:


  • The product
  • Packaging
  • Shipping label



Verified damaged or defective items will be replaced or refunded if the item is no longer available.




Returned Packages


If a package is returned to Rapha Roots due to an incorrect or incomplete address, customers may choose to:


  • Reship the order by covering a reshipping fee



Refunds are not issued for returned packages due to address errors.




Final Sale Policy


All Rapha Roots orders are considered final sale, except when they qualify under the 30-Day Satisfaction Guarantee or damaged item replacement policy.


Due to the nature of our wellness products, we do not accept returns of opened or used items.




How to Request a Refund


To request a refund or report an issue, please contact us at:


rootofhealing@rapharoots.info


Please include:


  • Order number
  • Full name
  • Reason for request



Policy Agreement


By placing an order with Rapha Roots, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

 

Thank you for trusting Rapha Roots with your wellness journey 🌿